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napoleon gas fireplace problems

If you open the access panel on your gas fireplace (usually on the bottom), you’ll see the fireplace’s gas plumbing, the gas valve itself, and a bunch of wires. With any luck, you’ll be able to avoid the cost of bringing in a professional. The bottom line is, gas fireplaces are far more convenient and easier to use than wood-burning ones. A thermopile is essential to keeping your fireplace going, but it can also develop serious carbon deposits over time. Watch this video and learn how to troubleshoot any problems you may have with your Majestic gas fireplaces. The fireplace division of Napoleon manufactures gas and electric fireplaces, wood-burning fireplaces, gas & wood stoves. them yourself, then call B&C and have Bob come out to do an inspection. Convert wood fireplaces - no mess, no hassle. Issues with pieces of the ignition system, like your gas valve, can prevent your fireplace from running smoothly. Hot air rises and cold air settles so that is normal. ... Multi-Sided Gas Fireplaces. They’re much less costly overall, since you don’t have to buy wood, and have less environmental impact. You can tell if you have an electronic pilot because it makes a clicking sound for a few seconds before it lights. After years of use, your thermocouple may have a buildup of carbon deposit, which affects its ability to function. B-vent means the fireplace pulls air from within the house to facilitate combustion (fire needs oxygen). But even with direct vent, if you have an electronic pilot, it may have gotten turned off. Also, the buildup of soot and other debris can clog the valve and weaken the flow of gas. It really can be as simple as checking your pilot light and turning it on. Unlike cleaning the thermopile and the thermocouple, this is a task that should definitely be left to a professional. B&C repairs and services any brand of fireplace except for electric and ventless varieties. You might find that you have an even bigger problem with your unit. Regal Flame Fargo’s Built In gas fireplace is simply stunning to look at. You may not notice the beginning of a soot buildup problem with the unaided eye. This is why a thorough cleaning and inspection often fixes what you thought would be a costly repair job. To check for soot, turn off the fire and allow the logs to cool. If you are unsure if your location is within our service area, please contact us to find out! To fix this requires expert knowledge beyond most typical homeowners. Get on our service schedule soon and get your fireplace back to full working order. However, there are other possibilities out there. Direct vent means you have an inner and an outer exhaust pipe, like a smaller pipe inside a larger one (see photo). Not in our service area: Granite Falls, Lake Stevens, Marysville, Renton. Pilot light systems are the most common reason gas fireplaces fail to light, according to Justin Worthen, outside coordinator of Alpine Fireplaces. The thermocouple and thermopile are the two most common reasons why a gas fireplace won’t stay lit. You will be able to determine whether or not the small flame is out. The safest course of action is to have a professional come out and quickly resolve this. If your fireplace won't turn on, it may be a simple matter of the pilot flame having been blown out. If it is, simply re-light the pilot with a match or a lighter to see if the fireplace turns back on.Alternatively, if the flame reignites initially but the pilot won't stay on, there are more i… If you have a standing pilot, this means your pilot is always lit, so a cold flue shouldn’t be a problem. This is common if it’s been a while since you lit the fireplace and the pilot light was turned off. The thermocouple is a small metal sensor or rod that is situated directly in front of the pilot light. Napoleon Fireplaces Canada is a division of Wolf Steel Limited, the parent company of the Napoleon brand. This leads to fire misalignment. On a cold winter night, you want to be able to flip on your gas fireplace and settle in with a good book. It could be an indicator of several different things, but it most commonly is caused by an issue with your thermocouple. If it still doesn’t light after trying these simple gas fireplace troubleshooting tips, or if you are unable to do (or uninterested in doing!) The blower is typically wired to the thermostat to activate when the fire reaches a certain temperature. Blower Keeps Tripping Circuits In older homes, where circuits haven't been upgraded, a new fireplace can cause electrical problems. If the blower motor is not working properly, try troubleshooting the equipment to check for common problems. If the gas fireplace pilot light will not stay lit, troubleshooting common problems can usually fix … Clean the fireplace, remove chimney obstructions and clean the flue. Much like cleaning the thermocouple, you might want to start by cleaning your thermopile. Save my name, email, and website in this browser for the next time I comment. The burner and valve assembly are leak and test-fired at a quality test station. For problems with a natural gas line, contact your city utilities office, and for propane, contact your propane company. Worthen adds that spiders and other insects often lay nests inside pilot tubings in rural areas. Ventless gas fireplaces, in particular, are popular because they're clean and easy to use. If you smell burning wires or an odor you suspect is gas, shut off the fireplace, vent the house and consult a professional. Regal Flame Fargo Built In. What does it mean if your gas fireplace pilot light won’t stay lit? Another common culprit is incorrect gas pressure. But if you prefer to shut it off in the spring, then schedule an appointment right then for September or October to get the pilot relit. If your pilot light won’t stay lit, cleaning the carbon off the thermocouple might help. There are also batteries at the receiver end, located under or around the fireplace by the controls. With just a few simple tools like fine-grit sandpaper, you might be able to fix the issue entirely. No matter the brand – Heat n Glo, Napoleon, Kingsman, Empire, RHPeterson, or any other – the parts will wear out or get dirty or clogged over time. And that stinks. Gas Fireplace Inserts. If this happens, be sure to check your pilot light again. This is the simplest fix for when your gas fireplace won’t stay on. Page 1 Installation and service must be performed by a qualified installer, service R-2000 Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada • (705)721-1212 • fax(705)722-6031 www.napoleonfireplaces.com • ask@napoleon.on.ca VENTED GAS FIREPLACE GDI-44N NATURAL GAS MODELS GDI-44P FOR YOUR SAFETY • Immediately call your gas supplier from a neighbour's … So, with B-vent, a cold flue makes it harder to light because it won’t vent correctly. But before you schedule an appointment, here’s a quick troubleshooting checklist to try first. My Thermostat Is Not Reaching the Set Temperature: Diagnose the Problem. These parts will eventually reach a point of breakdown and need to be replaced. Duluth Forge 170034 Gas Fireplace Insert High Heat with a Classic Look – Review. Unfortunately, what can you do when your gas fireplace won’t stay lit? Among the causes of problems with gas fireplace burners are: Wiring that is faulty, damaged, or unattached could be the cause of a burner that won’t light. So if you haven’t had any service or cleaning for several years, that’s likely to be the source of your problem. Ascent™ 36 The Napoleon Ascent™ 36 Gas Fireplace adds ambiance to any room and is perfect for builders and homeowners alike. It can be a relaxing ritual just before bedtime or a great way to warm up the house first thing in the morning. adhere to the minimum clearance to combustibles for your appliance, refer to your installation manual for information. The Wolf Steel IR3GN Napoleon Basic Natural Gas Fireplace Insert is a product that is worth spending money on. If your fireplace remote isn’t working, sometimes it’s as simple as changing the batteries. This is a simple fix but does require professional help to adjust it properly. Our GZ550-1KT Blower Fan Kit is designed for the Napoleon BGD34-1NT gas fireplace insert to circulate air around the firebox and enhance heat output. It’s Cold! Again – you are safer leaving this work to a professional. To warm up the flue, leave the pilot on for at least half an hour, and then try turning on the fireplace again. But they do require regular service and upkeep. If your fireplace is growing in age, there is a possibility that your gas valve is simply worn out. … If the pilot light orifice is dirty, contact our professionals to remove soot, dirt, and other contaminants. This is another relatively small piece of your fireplace that converts heat to electricity, ultimately opening up the gas valve when you turn on the fireplace. NAPOLEON gas fireplaces are manufactured under the strict Standard of the world recognized ISO9002 Quality Assurance Certificate. After turning it on, wait a couple minutes, and then try lighting the fireplace again. Often, when the pilot is weak or not lighting at all, it’s a problem with the thermopile. Another … Keep in mind that the instructions to reset your pilot light will be different for every make and model of gas fireplace. NAPOLEON gas fireplaces are manufactured under the strict Standard of the world recognized ISO9002 Quality Assurance Certificate. However, if it continues and your gas fireplace still won’t stay on, it is always a good idea to have an experienced technician examine your fireplace. Press Esc to cancel. I unfortunately bought a Napoleon gas fireplace and have had ongoing problems since the day it was installed. Playing with gas can be extremely dangerous for you, your family, and your home. NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. This gas fireplace from Empire Laboratories … “We suggest people in rural areas leave their pilot lights on for this reason,” Worthen says. Seems simple, but the gas valve could have gotten turned off for any number of reasons over the summer or since it was last used. A thorough cleaning and inspection often fixes many common gas fireplace problems. To avoid this problem, it’s good to light the pilot and let it burn for a while (see step 3 above) and warm up the flue. You checked your pilot light and reset it, but the fireplace still won’t run continuously. Homeowners who have issues with their fireplaces might be able to take on some of the repair work themselves. call B&C and have Bob come out to do an inspection, Schedule My Fireplace Cleaning and Inspection. Napoleon Fireplace Remote Troubleshooting How to Troubleshoot a Napoleon Fireplace Remote Control If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video below or use these simple troubleshooting steps to get it working again. Whether your gas fireplace uses propane or natural gas, ceramic logs or fire glass, is free standing, built-in, double-sided or a slip-in insert, it requires a gas burner to create the flames. Also known as unvented or vent-free fireplaces, a ventless gas fireplace operates with natural gas or liquid propane (LP) that flows into a gas burner mounted in the fireplace. Many of the potential causes for this issue can be solved on your own without the help of a professional. Modern gas fireplaces have several key components: The thermopile’s job is to keep the valve open so gas can flow and keep the pilot lit. the firebox becomes very hot during operation. The Napoleon GDS20N Fireplace is designed to be used with natural gas. It is a good idea to try some of these DIY tips before you call a repairman to take a closer look. Every appliance eventually reaches the end of its lifespan, and the components of your fireplace are no different. Or does it turn on but not stay lit? turn off the gas and electrical power before servicing the appliance. NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. Create unique spaces with multi-sided fireplaces. This is unnecessary and doesn’t save you any money. The valve is usually located at the floor below the fireplace, or in the wall operated by a key. In order to find out, simply open the vent. This Fireplace is the solution to the problem of those people who are looking for a fuel efficient and great design fireplace. Before you go too far in your attempt to solve the problem, you should check to make sure your pilot light is lit. 22,781 Posts #21 • Feb 10, 2010. Gas Fireplace Inserts. let the appliance cool completely before conducting service. B&C will often ask you to try these over the phone before we come out, so why not try them out yourself first? 36-Inch Direct Vent Fireplace by Empire Laboratories. B&C repairs and services any brand of fireplace except for electric and ventless varieties. As the seasons pass, you may find that your gas pressure drops below where it needs to be. The thermocouple and thermopile are the two most common reasons why a gas fireplace won’t stay lit. You'll need to upgrade your circuit panel to accommodate the blower if you … My Honeywell Thermostat Says Wait: What to do Next? You can prevent this in the future by setting it to “winter” mode, which means it will always be on. Lightly sand away the carbon deposit until it looks clean again. Another common culprit is incorrect gas pressure. Napoleon's Ascent™ 35 Gas Fireplace has a large viewing area to maximize the view of the realistic flames and log set. However, you should still consider hiring a professional if you have any doubt in your mind about your own ability to correct the issues. The easiest way to tackle this home project is to abrade the rod with fine-grit sandpaper lightly. No matter the brand – Heat n Glo, Napoleon, Kingsman, Empire, RHPeterson, or any other – the parts will wear out or get dirty or clogged over time. The blower motor supplements the heat produced by the gas burners by pushing air with a fan. Be sure to check your instruction manual for more details on how to turn your pilot light back on. The burner and valve assembly are leak and test-fired at a quality test If the pilot light remains lit, but the gas fireplace doesn’t, it likely indicates an issue with your thermopile. After all, messing with gas lines can be a dangerous business for someone who lacks technical expertise. We book several months in advance, so act now! What to Do If the Ceiling Fan Stopped Working but the Light Still Works, How to Disconnect a Gas Stove the Easy Way. Check your fireplace manual to locate them. Type above and press Enter to search. It’s designed to determine whether the pilot light is lit and then subsequently signals the gas valve to open. Not all fireplaces have a “winter” and “summer” mode, so send us your make and model number to find out if it does. If you wait until September to call, we will be booked well into winter. Consumers should stop using the recalled fireplaces and contact their local Napoleon Fireplace Hearth Dealer to arrange a service call to have a free upgrade kit installed on their fireplace. A handy homeowner can certainly correct a gas fireplace that won’t stay on during those long, chilly nights. The inner vent releases the exhaust outside, and the outer vent pulls air from outside to keep the fire burning. Michael Joseph has more than 20 years of hands-on experience as an avid home handyman and had 10 years in the construction industry, specifically in the field of HVAC. However, there are other possibilities out there. To troubleshoot a Napoleon gas fireplace that will not stay lit, check the drip loop, the pilot light, the thermocouple and the gas valve to ensure all components are clean and working before replacing. Try to test your fireplace and see if the gas fireplace will stay on this time. This fireplace has a painted black finish that’s… If you just moved to this house or can’t find it for some reason, call us up and we may be able to help you find it over the phone. The upgrade kit must be installed by a qualified gas appliance technician. My Napoleon gas fireplace manual said this is the right part number but it turns out incompatible with the original one I pulled out. Thermopile Voltage Low: What it Means and How to Fix It? As shown in photo, the body of the new one is about 1cm shorter than the original. My Honeywell Thermostat is Not Turning On! Especially if you have a B-vent fireplace (as opposed to direct vent), a cold flue can prevent the fireplace from lighting. Bad smells are more common in B-vent gas fireplaces than direct vent, but a bad smell does not necessarily mean your fireplace is broken. This results in venting going into your house, rather than up and out. But if it’s making nowhere near enough, the gas valve won’t open at all, and the fireplace won’t light. As the seasons pass, you may find that your gas pressure drops below where it needs to be. The pilot light for your gas fireplace is an ignition source. B-vent units do have built-in safety shutoffs that kick in when it’s venting incorrectly, so the odor should not keep getting worse. It’s always better to be safe than sorry when dealing with a gas fireplace that won’t stay lit! Some people like to shut off their gas during the summer months. Make sure the voltage is high enough to handle the blower's necessary output. A thorough cleaning and inspection often fixes many common gas fireplace problems. And if you can get your fireplace going, but it keeps turning itself off suddenly, check to see if you’ve left it set in thermostatic mode. If not, then the entire piece may need to be replaced, or you could be facing a different issue altogether. Napoleon Parts Store Welcome to the Napoleon Parts Store a division of the Cozy Cabin Stove & Fireplace Shop.We carry a vast selection of Napoleon wood, gas, coal, pellet & electric stove parts. This involves a thorough cleaning and usually takes about 45-60 minutes. The Napoleon gas fireplace insert comes standard with a blower, a heat sensor, variable on/off speed control and a power cord. If this still doesn’t solve your problem, you may want to consult a professional. If you’re smelling gas, then shut it off. 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